Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

ADD A NEW IDEA

All ideas

    Showing 423 of 423

    When adding new request internally, give option not to send anything to patient so as not to worry them and to stop unnecessary phone calls.

    Admin staff/reception staff would benefit to stop getting phone calls. Enquiries.
    almost 2 years ago in Improvement 0 Gathering interest

    Update Patchs record with Dissent status for messaging

    The practice have asked if it is possible to be able to mark non-digital patient records as "No Contact" if they were to dissent from messaging via email or SMS. This can be marked in the clinical system but does not carry over to Patchs, so there...
    almost 2 years ago in New feature 0 Gathering interest

    Request submitted message to patients

    Request submitted confirmation message following a submitted request; I would like the option of having this confirmation sent via text to the patient's registered phone number, much like Accurx Triage. Whilst PATCHS does send an email, this email...
    almost 2 years ago in Improvement 0 Gathering interest

    Patient to be asked for current location

    Is there a way to add a question about the patients current location to the patch when they fill one out? We are getting patients requesting for help even when they are abroad or away for uni etc. How can we stop this? For example today we had a p...
    almost 2 years ago in Improvement 0 Gathering interest

    travel form - a form for patient to complete with details of where they are travelling to and staying so that the nurse can decide whether they need travel vaccinations

    No description provided
    almost 2 years ago in New feature 1 Gathering interest

    Patient Notifications

    Practice would like to turn off patient notifications when their request is being processed. Currently patients are receiving alerts when the request has been sent to a GP then back to Admin with a note e.g. send XYZ to patient. They would like th...
    almost 2 years ago in New feature 0 Gathering interest

    In the 'who shoudl have dealt with this' drop down include: another GP colleague & doctor from another organisation eg.secondary care

    No description provided
    almost 2 years ago in  0 Gathering interest

    Delay in patient satisfaction questionnaires being sent, to be sent 48 hours after request or configurable for the practice.

    The practice would prefer them to be sent 48 hours after PATCHs submission so patient is also scoring based on practice response and not just their feedback on the PATCHs system
    almost 2 years ago in New feature 0 Gathering interest

    Show the assignee's daily capacity as well as daily total & current numbers in drop down box options without having to look to see by going as if to assign to an individual

    No description provided
    almost 2 years ago in Improvement 0 Gathering interest

    Patient feedback Report - Individual reports (Just like FFT)

    We would really like the option of exporting patient feedback in a way that displays individual responses to a CVS/Excel just like the FFT test. When attempting to highlight areas of concern, just the overall average numbers aren't too helpful.
    almost 2 years ago in Improvement 0 Gathering interest