Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

ADD A NEW IDEA

All ideas

    Showing 423 of 423

    Ability to have log in for more than 1 organisation and send attachments via 'clinical system'

    Very frustrating that I am unable to attach documents from EMIS directly in PATCHS because I have log-in to PATCHS for more than 1 GP Surgery/organisation. In the GP world of often working at more than 1 Surgery or PCN, seems a bit silly to not ha...
    over 1 year ago in Improvement 0 Gathering interest

    a one time urgent message for patients when an emergency

    An example was today's global computer outage when having a message on the front of Patchs (when a patient logs in or accesses the triage questions) would have been helpful to explain the situation and how to respond. We changed the fixed message ...
    over 1 year ago in New feature 0 Gathering interest

    hide patient request from view

    Having the ablity to hide patchs requests from view on patchs account, we are using patchs as our digital triage and need an option to hide from view on patient patients acount requests when something confidential has been submitted in order to st...
    over 1 year ago in New feature 0 Gathering interest

    more options to configure post-appointment messages

    I understand that post-appointment messages send 2hrs after the appointment. I think the messages are being sent regardless of whether the appointment has been finished or not - we have had poor feedback for telephone appointments that patients ha...
    over 1 year ago in Improvement 0 Gathering interest

    DNA tick box within the triage decision

    Currently there is not an option on Admin or Clinicians triage decision to select DID NOT ATTEND (DNA). This is causing a difference of opinion in how we them close the request and save to the clinical system correctly, as there has not been a con...
    over 1 year ago in New feature 0 Gathering interest

    Physiotherapy - New Role

    Is it possible to add a new role of Physiotherapy to PATCHS
    over 1 year ago in New feature 0 Gathering interest

    Allied Health Professional role

    Please create a role for allied health professional. One role for all is fine but would include the ARRS roles such as Podiatrist, physio, Mental Health Practitioner, Health and Wellbeing Practitioner, etc, etc
    over 1 year ago in Improvement 0 Gathering interest

    To be able to search by carer

    Some of our care homes have registered as carers so would be useful to be able to search by carer and see the requests submitted
    over 1 year ago in Improvement 0 Gathering interest

    The PDS link (for mismatches) should link to the specific patient

    Currently if the details do not match the PDS there is a yellow warning banner with a link which just goes to NHSE page explaining what PDS is. This is silly - it should point to the specific patient spine details so we can compare with the EHR
    over 1 year ago in Improvement 0 Gathering interest

    Self book - automatically save to EMIS if message opened/appt booked

    Currently when sending a Self book message, when the patient opens the message or books an appointment both messages show in PATCHS as 'messaged opened' and need to be opened and manually saving to the clinical system. This is time consuming and I...
    over 1 year ago in  0 Gathering interest