Patchs Ideas Portal

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FACILITY TO HAVE INDEPENDENT MESSAGE TO EXPLAIN PATCHS OPEN BUT NOT FOR EMERGENCIES FOR SET TIME.

Hi, please can you enable a facility in Patchs to be able to place a different message for patients when staff are not present. Eg, "Please note that the practice is now closed and so if your query is urgent please contact 111 or visit A&E". T...
almost 2 years ago in New feature 1 Gathering interest

A Font that is legible for PATCHS (admin and clinicians)

Both Clinician and Admin staff spend their entire day looking at PATCHS, therefore the font. This causes a lot of eye straining which becomes a problem, specially as we helping patient with their health. The articles below delves deeper, explainin...
11 months ago in Improvement 0 Gathering interest

Blood glucose diary

A blood glucose diary template would be useful. Similar to the blood pressure 7 day diary. If it could send an sms to patients 3 times per day for them to input their blood glucose levels for 7 days that would be great. It would not need to calcul...
11 months ago in New feature 0 Gathering interest

To be able to filter staff to an order to suit practice

To be able to prioritise staff in the order I want not just alphabetically. It would be much easier to have the GP's one after another when I am trying to add/check numbers in the booked slots section instead of scrolling through everyone who has ...
almost 2 years ago in Improvement 1 Gathering interest

Wording to be changed or flexi hours/day in the message to the patient after they have submitted your request

Number of working hours after which the patient should call the practice if they haven't received a response from you (e.g. 24 hours)* We would like to have flexi to change this to hours or days and also flexi with the wording instead of numeric
almost 2 years ago in Improvement 0 Gathering interest

Audible patient message notifications in the Patchs menu and toolbar

As a Patchs practice staff user I would like to be able to set the patient message notifications shown in the Patchs menu and toolbar To make a noise when a message comes in for me To better alert me to new messages
almost 2 years ago in Improvement 0 Gathering interest

Graphical reporting and slicing of patient feedback

It would be easier to analysis the feedback graphically eg pie chart on rating, or time series. It would be helpful to be able to slice the data on age and time frames.
almost 2 years ago in New feature 0 Gathering interest

Ability to use language translate in email and SMS messages sent to patients

As a PATCHS practice staff user At a PATCHS practice with PATCHS Translate enabled When I trigger PATCHS to send an email or SMS message to a patient Via e.g. an outbound message or response to a request Then I would like to be able to select a la...
almost 2 years ago in New feature 0 Gathering interest

Ability to prevent patients from skipping default optional questions

As a PATCHS practice staff user I would like to be able to update the default skippable/optional request questions To not be skippable/optional To make sure patients give as much information as possible
almost 2 years ago in Improvement 3 Gathering interest

Staff Member Activity Report

The practice would like some visibility on staff performance within PATCHS, visible to the practice Admin. They are looking for information such as : How many requests have each of my staff completed/handled/forwarded each month? Has this number g...
almost 2 years ago in New feature 0 Gathering interest