Patchs Ideas Portal

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  2. Suggest ideas for how Patchs could be improvedđź’ˇ

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Showing 421 of 421

Automatically move repeats/med3/admin requests to specified inbox/team

Instead of going to unassigned, requests marked as repeat requests or admin requests should be able to be auto-assigned to a specific usergroup, reducing the need to move requests manually to a perticular team to deal with.
about 1 year ago in Improvement 1 Gathering interest

Minimum character limit - Decrease from 5 (too high)

Whilst there are a number of reasons why I believe the minimum character limit was increased to 5 with a view to encouraging fuller/detail-rich responses, there are a number of reasons why 5 is too many. Particularly, questions that are not releva...
about 1 year ago in Improvement 0 Gathering interest

Disable/Enable non-urgent signposting messages

At the moment, you can either enable or disable Signpost AI. We would like to add a further configuration option so that we are able to select which of the 3 types of messages are enabled. (Emergency, Urgent or Non-urgent) This is because we have ...
about 1 year ago in Improvement 0 Gathering interest

Exportable report of bulk messages including patient details and replies.

As a Patchs GP practice staff userI would like to be able to download a .csv report fileContaining details of patients and replies for a selected bulk messageTo aid in campaigns for e.g. vaccinations or research.
about 1 year ago in New feature 0 Gathering interest

Show when PATCHS is closed on the Unassigned Inbox screen

Hi, it would be useful for our team if they could see when PATCHS has closed due to demand limits being reached. This is available to patients on the Practice PATCHS landing page. If the same information could be added to the top of the Unassigned...
about 1 year ago in Improvement 0 Gathering interest

Patients should not be able to change their demographics once registered

We have had couple of instances where patients have used someone else's digital account (with permission) and changed the name and dob but the NHS number remains the same. This has led to information being stored in one record but both patients ha...
about 1 year ago in Improvement 0 Gathering interest

Items should be saved to patient journal when they are time stamped, not when completed

Example would be - Patient submits a PATCHS request, they are then booked in for an appointment and sent a message. Those requests sometimes remain in the PATCHS system not yet completed. At the point this request is then 'completed' this should s...
about 1 year ago in New feature 0 Gathering interest

Add "Request Completion Explanation" for completed Patchs requests.

Add "Request Completion Explanation" for completed Patchs requests and include this in the request completed email that is sent to the patient.
about 1 year ago in New feature 0 Gathering interest

Importing contact details (email + mobile no.) from patchs into emis

since switching to patchs and many of our patients registering online we now have many more patient email contact details than in the past, however if we want to send a bulk message via patchs this requires the email to be imported from emis via t...
about 1 year ago in New feature 0 Gathering interest

My Health questionnaires access - being able to turn on for all patients or groups of patients

Currently you have to individually turn on/off My Health questionnaires patient by patient individually. It would be more useful to be able to say turn 'BP readings' on for all patients. Even better would be being able to use a CSV file to import ...
about 1 year ago in Improvement 0 Gathering interest