Patchs Ideas Portal

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Showing 421 of 421

Option to choose initial message patients receive letting them know that we have sent a message

We have a major issue when we sent out a generic email to all our patients via the bulk messaging option. The message was just advising them about PATCHS etc. However the initial message from PATCHs states Dear **** ******** Surgery has sent you a...
almost 2 years ago in Improvement 0 Gathering interest

Remove question

An observation. The question ' What do you think may have caused them ' after what are your symptoms, we have many sarcastic replies, eg, we are not a Doctor, that's why we are contacting you, etc....... Suggestion to remove this question?
almost 2 years ago in Improvement 0 Gathering interest

time Sensitivity on inputting for patients

Is there a way of extending the time given to patients to fill in their questionnaire - quite a few patients have struggled with the 30 minute time limit and says that the system wipes what they have typed if they take longer than this - may i sug...
almost 2 years ago in Improvement 0 Gathering interest

Warning about Sending sensitive information via SMS

Warning about Sending sensitive information via SMS
almost 2 years ago in Improvement 0 Gathering interest

QOF template

It would be useful to have a single questionnaire which covers some of the main reoccurring QOF themes - Blood pressure readings, smoking status, alcohol status, and height/ weight. This would allow patients to submit general health data in one ea...
almost 2 years ago in Improvement 0 Gathering interest

Allow attachments to be made non-visible to patients

If a message is sent to a patient which they then use to access their PATCHS request, they are able to view any attachments associated with the request the message was issued from. This allows patients to be able to view things that the practice m...
almost 2 years ago in New feature 0 Gathering interest

undelivered message returned to main inbox, not individual

undelivered messages to be returned to main surgery inbox, not individuals - in case of not working the following day(s)
almost 2 years ago in Improvement 0 Gathering interest

Failsafe question on the cancel link

I have had multiple patients say they have incorrectly pressed the link to cancel their appointment. When trying to rebook they have been unable to do so. As we have an ageing population would you not think it would be a good idea to have a failsa...
almost 2 years ago in Improvement 1 Gathering interest

Set an expiry time on Appointment Self-booking links

We have had a report from a practice that a link that was sent weeks ago could used to book an appointment which was no longer valid due to changes on the practice side. The test patient didn't receive the email saying the appointment hadn't been ...
almost 2 years ago in Improvement 1 Planned

restrict number of words the patient can write relating to their problem

ration number of words that patient can use. this is not a chat line. one patient wrose 600 words.. We havent time to read all this Can this be restricted to no more than 99 wods
almost 2 years ago in Improvement 0 Gathering interest