Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

ADD A NEW IDEA

All ideas

Showing 423 of 423

undelivered message returned to main inbox, not individual

undelivered messages to be returned to main surgery inbox, not individuals - in case of not working the following day(s)
almost 2 years ago in Improvement 0 Gathering interest

Failsafe question on the cancel link

I have had multiple patients say they have incorrectly pressed the link to cancel their appointment. When trying to rebook they have been unable to do so. As we have an ageing population would you not think it would be a good idea to have a failsa...
almost 2 years ago in Improvement 1 Gathering interest

Set an expiry time on Appointment Self-booking links

We have had a report from a practice that a link that was sent weeks ago could used to book an appointment which was no longer valid due to changes on the practice side. The test patient didn't receive the email saying the appointment hadn't been ...
almost 2 years ago in Improvement 1 Planned

restrict number of words the patient can write relating to their problem

ration number of words that patient can use. this is not a chat line. one patient wrose 600 words.. We havent time to read all this Can this be restricted to no more than 99 wods
almost 2 years ago in Improvement 0 Gathering interest

Friends & Family Feedback to be publicly shown on Practice Reception Screen

We currently publish some of the Friends & Family feedback on a screen in reception. The previous Friends & Family data allowed patients to choose whether they wanted their comments used or not, thus not going against GDPR policy. Unfortun...
almost 2 years ago in New feature 0 Gathering interest

Share templates between practices

As a practice member it would be useful to be able to share templates with other practices to save time and us all creating versions of the same things.
almost 2 years ago in New feature 0 Gathering interest

Option to change Staff Role

No description provided
almost 2 years ago in Improvement 0 Gathering interest

Overview of templates to allow editing, removal of duplicates or out of date content

I would like to see a table of the templates with title in one column and the content of the message next to it so it is easy to spot duplicates or out of date content. Over time, templates need housekeeping and checking each template individually...
almost 2 years ago in  0 Gathering interest

improve matching to clinical sys details

currently very time consuming in matching, lacks intelligence in matching to clinical record.
almost 2 years ago in Improvement 0 Gathering interest

Reply yes/no to bulk messages

Ashworth Street Surgery have requested for a yes/no reply option to bulk messages sent out to patients rather than a free text. E.g. Would you like to book in for your flu vaccination?
almost 2 years ago in Improvement 0 Gathering interest