Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

ADD A NEW IDEA

Improvement

Showing 253

First Line of Request to be included in Patchs placeholder record in CS

As a Patchs staff user I want to see the first line of a patient's request in the placeholder message that's saved to the clinical system whenever a Patchs message is first received. So that anyone looking at a patient's clinical record can see wh...
24 days ago in Improvement 0 Gathering interest

Update Wording of 'Sex assigned at birth*' question

On the patient registration page, please change the registration form to ask for 'Sex as it appears in your medical record (i.e. male, female or indeterminate or “I” which is reflected as “Not specified” on PDS) rather than 'Sex assigned as bi...
about 1 month ago in Improvement 0 Gathering interest

Automatically hide/remove deceased and de-registered patients

Patchs will automatically detect patients that have been marked as deceased or de-registered.Patchs will automatically remove the patient from the practice patient list within Patchs, blocking them from logging in or sending in requests.The GP Pra...
over 2 years ago in Improvement 0 Gathering interest

Automatically check availability of appointment slots when sending self-book invites

As a Patchs staff userWhen I send a self-book invite to a patientI would like Patchs to automatically check that slots exist for the clinic-slot-site combination I am selectingTo help me avoid sending invites to patients where slots may not be ava...
over 1 year ago in Improvement 0 Gathering interest

Patients should only be able submit feedback (including friends and family test) once their request is completed

Patients are currently asked for feedback each time they submit a message. This can sometimes mean their feedback may not be representative of the service they will receive from the practice (both good and bad). If patients are only asked for feed...
about 2 years ago in Improvement 2 Gathering interest

Make triage question "who do you think should dealt with this message" optional

As a Patchs staff userWhen completing a Patchs requestI want to be able to skip the "who do you think should have dealt with this message" triage questionTo save me time when going through requests
over 1 year ago in Improvement 0 Gathering interest

Message template improvements - allow scheduled messages for the future, attachments, self-book links

When creating new templates - you should be able to add multiple scheduled messages for the future, attachments, and self-book links Examples inlude reminding patients who have been started on a statin to get their bloods done at 3 and 12 months w...
over 1 year ago in Improvement 0 Gathering interest

Turn off the ability to reply to non-digital patients

In a busy practice, people sometimes overlook the fact that a patient is non-digital and use the reply feature to send information as is standard practice for most patients. This can result in the patient not receiving important clinical advice, o...
10 months ago in Improvement 0 Gathering interest

Allow practices to set when reminders are sent and the frequency

As a Patchs staff user I want to be able to specify when reminders are sent (number of hours before) and how frequently.So that patients receive the reminder at an appropriate time.
about 1 year ago in Improvement 0 Gathering interest

Amend batch message title/content

When sending a template in batch messaging to patients it states 'Your GP practice has sent you a message. Please respond ASAP. To read and respond please visit...' This was sent even though reply not required and the use of ASAP would indicate ur...
9 months ago in Improvement 1 Gathering interest