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Status Gathering interest
Categories Improvement
Created by Guest
Created on May 31, 2023

RELATED IDEAS

Patients should only be able submit feedback (including friends and family test) once their request is completed

Patients are currently asked for feedback each time they submit a message. This can sometimes mean their feedback may not be representative of the service they will receive from the practice (both good and bad). If patients are only asked for feedback after their request is completed then less feedback will be received overall.

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  • Admin
    PATCHS ideas
    Reply
    |     Oct 3, 2024

    Thank you very much for your suggestion.

    We noticed it's quite similar to another one we received, so we've combined them to help highlight the demand for this change.

    We really appreciate your input. It helps us make Patchs better for everyone.

    Kindest regards,
    The Patchs Team

  • Guest
    Reply
    |     Nov 5, 2023

    I agree. It makes no sense for the patient to submit feedback immediately after submitting their request. They have no idea at that stage how the rest of the process will work. They also have not had any contact with the surgery to complete the feedback for the surgery or the friends and family test at that point. Please change this.


    It would be far better to ask them for feedback either after 24 hours or after the request is completed for example.