Patchs Ideas Portal

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  2. Suggest ideas for how Patchs could be improvedđź’ˇ

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restrict number of words the patient can write relating to their problem

ration number of words that patient can use. this is not a chat line. one patient wrose 600 words.. We havent time to read all this Can this be restricted to no more than 99 wods
almost 2 years ago in Improvement 0 Gathering interest

Friends & Family Feedback to be publicly shown on Practice Reception Screen

We currently publish some of the Friends & Family feedback on a screen in reception. The previous Friends & Family data allowed patients to choose whether they wanted their comments used or not, thus not going against GDPR policy. Unfortun...
almost 2 years ago in New feature 0 Gathering interest

Share templates between practices

As a practice member it would be useful to be able to share templates with other practices to save time and us all creating versions of the same things.
almost 2 years ago in New feature 0 Gathering interest

Option to change Staff Role

No description provided
almost 2 years ago in Improvement 0 Gathering interest

Overview of templates to allow editing, removal of duplicates or out of date content

I would like to see a table of the templates with title in one column and the content of the message next to it so it is easy to spot duplicates or out of date content. Over time, templates need housekeeping and checking each template individually...
almost 2 years ago in  0 Gathering interest

improve matching to clinical sys details

currently very time consuming in matching, lacks intelligence in matching to clinical record.
almost 2 years ago in Improvement 0 Gathering interest

Reply yes/no to bulk messages

Ashworth Street Surgery have requested for a yes/no reply option to bulk messages sent out to patients rather than a free text. E.g. Would you like to book in for your flu vaccination?
about 2 years ago in Improvement 0 Gathering interest

Demand limit increase by staff for urgent list

We have a set 6/day patchs limit for our practice, but now want to use the AI triage function to support our urgent list triage - which is a list of 24 extra on the day appts. To avoid all these being taken up by people online at home who are digi...
about 2 years ago in New feature 0 Gathering interest

Add "Changes made to existing appointment" as an action taken choice on admin requests.

"Booked a pre-agreed appointment" is pretty close, but not entirely accurate as the patient already had an appointment, you could use "gave patient information", however it might be nicer for audit to show these seperately from people requesting a...
about 2 years ago in Improvement 0 Gathering interest

Friends and Family Report

Can the reports for patient feedback FFT be changed to reflect the CQRS submissions? I have attached a screenshot of the data required for friends and family test submitted via CQRS. Also the report should show anonymised patient comments (as thes...
about 2 years ago in Improvement 0 Gathering interest