Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

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Patients should not be able to change their demographics once registered

We have had couple of instances where patients have used someone else's digital account (with permission) and changed the name and dob but the NHS number remains the same. This has led to information being stored in one record but both patients ha...
over 1 year ago in Improvement 0 Gathering interest

Items should be saved to patient journal when they are time stamped, not when completed

Example would be - Patient submits a PATCHS request, they are then booked in for an appointment and sent a message. Those requests sometimes remain in the PATCHS system not yet completed. At the point this request is then 'completed' this should s...
over 1 year ago in New feature 0 Gathering interest

Add "Request Completion Explanation" for completed Patchs requests.

Add "Request Completion Explanation" for completed Patchs requests and include this in the request completed email that is sent to the patient.
over 1 year ago in New feature 0 Gathering interest

Importing contact details (email + mobile no.) from patchs into emis

since switching to patchs and many of our patients registering online we now have many more patient email contact details than in the past, however if we want to send a bulk message via patchs this requires the email to be imported from emis via t...
over 1 year ago in New feature 0 Gathering interest

My Health questionnaires access - being able to turn on for all patients or groups of patients

Currently you have to individually turn on/off My Health questionnaires patient by patient individually. It would be more useful to be able to say turn 'BP readings' on for all patients. Even better would be being able to use a CSV file to import ...
over 1 year ago in Improvement 0 Gathering interest

Inbox Filter

AI to be programmed to stop a PATCHs forms process and alert/divert the form to the correct inbox. Thus saving PATCH forms for those needing clinical triage? So that when the AI notices clinical issues that was filled out in 'Admin' - it moves it ...
over 1 year ago in Improvement 1 Gathering interest

Topic AI - Question editing without turning the AI on

In its current form. Topic AI doesn't let you edit the Topic AI questionnaires/Question sets without turning the AI on. Please give us the ability to edit this without turning the AI on.
over 1 year ago in Improvement 0 Gathering interest

Appointment booking links - No available appointments messages

The message simply states - 'No available appointments could be found. Please contact your GP practice directly to arrange an appointment'. A configurable or toggleable message here would go a long way to correct set patient expectations and allow...
over 1 year ago in Improvement 0 Gathering interest

When adding new request internally, give option not to send anything to patient so as not to worry them and to stop unnecessary phone calls.

Admin staff/reception staff would benefit to stop getting phone calls. Enquiries.
over 1 year ago in Improvement 0 Gathering interest

Update Patchs record with Dissent status for messaging

The practice have asked if it is possible to be able to mark non-digital patient records as "No Contact" if they were to dissent from messaging via email or SMS. This can be marked in the clinical system but does not carry over to Patchs, so there...
over 1 year ago in New feature 0 Gathering interest