Patchs Ideas Portal

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Improvement

Showing 272 of 423

Minimum character limit - Decrease from 5 (too high)

Whilst there are a number of reasons why I believe the minimum character limit was increased to 5 with a view to encouraging fuller/detail-rich responses, there are a number of reasons why 5 is too many. Particularly, questions that are not releva...
over 1 year ago in Improvement 0 Gathering interest

Disable/Enable non-urgent signposting messages

At the moment, you can either enable or disable Signpost AI. We would like to add a further configuration option so that we are able to select which of the 3 types of messages are enabled. (Emergency, Urgent or Non-urgent) This is because we have ...
over 1 year ago in Improvement 0 Gathering interest

Show when PATCHS is closed on the Unassigned Inbox screen

Hi, it would be useful for our team if they could see when PATCHS has closed due to demand limits being reached. This is available to patients on the Practice PATCHS landing page. If the same information could be added to the top of the Unassigned...
over 1 year ago in Improvement 0 Gathering interest

Patients should not be able to change their demographics once registered

We have had couple of instances where patients have used someone else's digital account (with permission) and changed the name and dob but the NHS number remains the same. This has led to information being stored in one record but both patients ha...
over 1 year ago in Improvement 0 Gathering interest

My Health questionnaires access - being able to turn on for all patients or groups of patients

Currently you have to individually turn on/off My Health questionnaires patient by patient individually. It would be more useful to be able to say turn 'BP readings' on for all patients. Even better would be being able to use a CSV file to import ...
over 1 year ago in Improvement 0 Gathering interest

Inbox Filter

AI to be programmed to stop a PATCHs forms process and alert/divert the form to the correct inbox. Thus saving PATCH forms for those needing clinical triage? So that when the AI notices clinical issues that was filled out in 'Admin' - it moves it ...
over 1 year ago in Improvement 1 Gathering interest

Topic AI - Question editing without turning the AI on

In its current form. Topic AI doesn't let you edit the Topic AI questionnaires/Question sets without turning the AI on. Please give us the ability to edit this without turning the AI on.
over 1 year ago in Improvement 0 Gathering interest

Appointment booking links - No available appointments messages

The message simply states - 'No available appointments could be found. Please contact your GP practice directly to arrange an appointment'. A configurable or toggleable message here would go a long way to correct set patient expectations and allow...
over 1 year ago in Improvement 0 Gathering interest

When adding new request internally, give option not to send anything to patient so as not to worry them and to stop unnecessary phone calls.

Admin staff/reception staff would benefit to stop getting phone calls. Enquiries.
over 1 year ago in Improvement 0 Gathering interest

Request submitted message to patients

Request submitted confirmation message following a submitted request; I would like the option of having this confirmation sent via text to the patient's registered phone number, much like Accurx Triage. Whilst PATCHS does send an email, this email...
over 1 year ago in Improvement 0 Gathering interest