Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

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Links for individual Patchs request types that can be displayed on a GP practice website

As a GP practice On my GP practice website I would like to be able to list links to individual Patchs request types Whereby if a patient clicks a link They are taken through to Patchs to submit that specific request type. Currently the request typ...
over 1 year ago in New feature 0 Gathering interest

Stop patients raising an admin request when it is a clinical request

We've observed that patients are exploiting a workaround when all clinical appointments are fully booked by using the 'Admin' request option. While we recognize that there may be instances where a medical concern arises, utilizing the 'Admin' requ...
over 1 year ago in Improvement 1 Gathering interest

Send bulk messages using NHS number only

As a GP practice I want to be able to send bulk messages using just a list of patient NHS numbers so that I can more easily send bulk messages
over 1 year ago in Improvement 0 Gathering interest

Verify patients' phone number using SMS when they use PATCHS

Currently when a patient uses PATCHS their email address is verified via a secure link. It would be good if the same could also be done for their mobile phone number using SMS.
almost 2 years ago in Improvement 0 Gathering interest

Ability to have Patchs automatically disable staff users after multiple months of inactivity

As a Patchs practice admin user I would like to be able to set Patchs to automatically disable staff users at my practice given multiple months of inactivity To better secure my Patchs environment
almost 2 years ago in New feature 0 Gathering interest

Enable paragraphs / line breaks on message templates

The inability to have paragraphs within templates greatly reduces it's usefulness. If I want to send a list of links to a patient for instance (e.g. physiotherapy advice or mental health resources) it turns into a mess when I load the template. It...
11 months ago in Improvement 0 Gathering interest

Template usage report

As a Patchs staff user I would like a report that shows template usage.So that I can understand how frequently reports are sent and how often these templates are completed.Template name - number of times template sent - number of times template co...
over 1 year ago in New feature 0 Gathering interest

Auto populate bulk message letters from patient records

Auto-populate letters sending to patients with e.g. test results from patient record when sending as bulk message.
8 months ago in New feature 0 Gathering interest

Consent forms

It would be very useful to enable the creation of digital consent forms such as those available in systemOne Connect. These can be sent to the patient in advance of the procedure listing the risks and benefits of the procedure with the option for ...
12 months ago in Improvement 0 Gathering interest

Filter awaiting response and completed inboxes by assigned user, completed by user, and completed date/time

As a PATCHS staff user I would like to be able to filter the awaiting response inbox by the user the request is assigned to And the completed inbox by the user the request was assigned to, the user who completed the request, and / or the date/time...
over 2 years ago in Improvement 0 Gathering interest