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Patchs Ideas Portal
  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

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Improvement

Showing 253

Ability to mark messages as not requiring an 'ASAP' response

Currently all messages sent to patients ask them to read/respond ASAP. However, this may not be appropriate for messages which do not require an urgent reply. As a PATCHS practice staff userI would like to be able to mark a message as not requirin...
about 2 years ago in Improvement 0 Gathering interest

Showing repeat medication templates for mediction requests

When a patient uses PATCHS for submitting a medication request, is it possible for it to integrate with system one records, to show that patient a list of their repeat medication for them to choose from?
9 months ago in Improvement 1 Gathering interest

Attachments for message templates

When creating a message template you should have an option to allow attachments to be sent with the that template like documents, images and other files like you can for manually typed messages currently. These should not be specific to particular...
almost 2 years ago in Improvement 0 Gathering interest

Bulk Message Fields

Currently you need multiple fields to on your CSV file to send bulk messages, whilst MJOG requires just the NHS number & picks up rest of the fields from S1. Also, in S1 if a patient has a landline as a preferred number, Patchs cannot see the ...
over 1 year ago in Improvement 0 Gathering interest

Stop patients raising an admin request when it is a clinical request

We've observed that patients are exploiting a workaround when all clinical appointments are fully booked by using the 'Admin' request option. While we recognize that there may be instances where a medical concern arises, utilizing the 'Admin' requ...
over 1 year ago in Improvement 1 Gathering interest

Send bulk messages using NHS number only

As a GP practice I want to be able to send bulk messages using just a list of patient NHS numbers so that I can more easily send bulk messages
over 1 year ago in Improvement 0 Gathering interest

Verify patients' phone number using SMS when they use PATCHS

Currently when a patient uses PATCHS their email address is verified via a secure link. It would be good if the same could also be done for their mobile phone number using SMS.
almost 2 years ago in Improvement 0 Gathering interest

Enable paragraphs / line breaks on message templates

The inability to have paragraphs within templates greatly reduces it's usefulness. If I want to send a list of links to a patient for instance (e.g. physiotherapy advice or mental health resources) it turns into a mess when I load the template. It...
11 months ago in Improvement 0 Gathering interest

Consent forms

It would be very useful to enable the creation of digital consent forms such as those available in systemOne Connect. These can be sent to the patient in advance of the procedure listing the risks and benefits of the procedure with the option for ...
12 months ago in Improvement 0 Gathering interest

Filter awaiting response and completed inboxes by assigned user, completed by user, and completed date/time

As a PATCHS staff user I would like to be able to filter the awaiting response inbox by the user the request is assigned to And the completed inbox by the user the request was assigned to, the user who completed the request, and / or the date/time...
over 2 years ago in Improvement 0 Gathering interest