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Status Gathering interest
Categories Improvement
Created by Guest
Created on May 25, 2023

RELATED IDEAS

Ability to mark messages as not requiring an 'ASAP' response

Currently all messages sent to patients ask them to read/respond ASAP. However, this may not be appropriate for messages which do not require an urgent reply.

As a PATCHS practice staff user
I would like to be able to mark a message as not requiring an 'ASAP' response when sending
So when sent the message does not mention the term ASAP in either the message or subject

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1 MERGED

Removal ASAP from messages

Merged
Please can you remove ASAP from all messages as the patients are panicking if we send them a message to contact us to make an appointment. They think its urgent when in fact its routine
over 1 year ago in Improvement 1 Gathering interest