Patchs Ideas Portal

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Improvement

Showing 253

undelivered message returned to main inbox, not individual

undelivered messages to be returned to main surgery inbox, not individuals - in case of not working the following day(s)
almost 2 years ago in Improvement 0 Gathering interest

Failsafe question on the cancel link

I have had multiple patients say they have incorrectly pressed the link to cancel their appointment. When trying to rebook they have been unable to do so. As we have an ageing population would you not think it would be a good idea to have a failsa...
almost 2 years ago in Improvement 1 Gathering interest

restrict number of words the patient can write relating to their problem

ration number of words that patient can use. this is not a chat line. one patient wrose 600 words.. We havent time to read all this Can this be restricted to no more than 99 wods
almost 2 years ago in Improvement 0 Gathering interest

Option to change Staff Role

No description provided
almost 2 years ago in Improvement 0 Gathering interest

improve matching to clinical sys details

currently very time consuming in matching, lacks intelligence in matching to clinical record.
almost 2 years ago in Improvement 0 Gathering interest

Reply yes/no to bulk messages

Ashworth Street Surgery have requested for a yes/no reply option to bulk messages sent out to patients rather than a free text. E.g. Would you like to book in for your flu vaccination?
almost 2 years ago in Improvement 0 Gathering interest

Add "Changes made to existing appointment" as an action taken choice on admin requests.

"Booked a pre-agreed appointment" is pretty close, but not entirely accurate as the patient already had an appointment, you could use "gave patient information", however it might be nicer for audit to show these seperately from people requesting a...
about 2 years ago in Improvement 0 Gathering interest

Friends and Family Report

Can the reports for patient feedback FFT be changed to reflect the CQRS submissions? I have attached a screenshot of the data required for friends and family test submitted via CQRS. Also the report should show anonymised patient comments (as thes...
about 2 years ago in Improvement 0 Gathering interest

Messages saved to clinical system - care history

An option for messages to be saved down to Care History, when sending referral's a brief summary is sent which includes consultations. We are finding most of our consultations show a number of the text messages rather than actual consultations mad...
about 2 years ago in Improvement 0 Gathering interest

Report/Dashboard view showing monthly count of FFT responses

FFT responses are shown on the Patient Feedback tab under GP Practice Feedback. Practices have to submit total number of responses in each category. It is necessary be able to report or view by month on the dashboard FFT responses by category each...
about 2 years ago in Improvement 1 Gathering interest