Patchs Ideas Portal

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  2. Suggest ideas for how Patchs could be improvedđź’ˇ

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Improvement

Showing 272 of 423

Save clinical terms contained in templates when sending out bulk texts/emails.

We can now select a message template when sending bulk messages but PATCHS does not save the clinical terms that are contained in the template in the patients record. It would help if these could be recorded to save having to input them manually o...
almost 2 years ago in Improvement 0 Gathering interest

More detailed reports for patient feedback & FFT

Please can I request that more detailed reports including the verbose comments are downloadable for the patient feedback parts of Patchs. It would be useful to be able to track better and also feed back to the team.
almost 2 years ago in Improvement 0 Gathering interest

Allow non-digital patients to send photos without having to register.

Haigh Hall Medical Practice (B83054), Shipley Medical Practice (B83063), The Willows Medical Centre (B83020) & Sunnybank and Cowgill Medical Practice (B83009) | When a non-digital patient is sent a message by the surgery asking them to send i...
almost 2 years ago in Improvement 0 Gathering interest

Ability to choose and exclude specific type of appointments.

Cranford Medical Centre (E85052) | For appointment reminders, they do not like that they cannot exclude specific type of appointments e.g. telephone appointments. This is because they prefer a time period of 9 to 11am or 11 to 1pm as opposed to ex...
almost 2 years ago in Improvement 0 Gathering interest

Automatic updates on SystmOne of every action in PATCHS in real time

They would like automatic updates on SystmOne of every action in PATCHS in real time. For example, if a staff member has updated something on PATCHS or a message has been sent to a patient until their PATCHS consultation is completed.
almost 2 years ago in Improvement 0 Gathering interest

Assign templates to individual staff members

Assign templates to individual staff members
almost 2 years ago in Improvement 0 Gathering interest

Prevent duplicate appointments by advising patients that they don't need to ring surgery as well if they have sent a patch

Patients have been sending a patch asking for an appointment one day and then been calling the next morning asking reception to book them an appointment too. On a couple of occasions this has led to the care co-ordinators and reception teams not r...
almost 2 years ago in Improvement 0 Gathering interest

Friends and family feedback

We appreciate that the friends and family feedback is anonymous, it does not seem right that we cannot respond. It would be better that we could reply by making a comment and maybe asking the patient to make contact so we could address any issue f...
almost 2 years ago in Improvement 0 Gathering interest

Option of "can reply" instead of "needs reply"

When sending out bulk text messages with information such as: flu clinic. Giving patients the option to reply with the word DECLINE or PHARMACY- then code as such. Therefore, only patients that reply appear in the bulk messaging inbox, not everyon...
almost 2 years ago in Improvement 0 Gathering interest

No option to add stress as a problem in triage

No description provided
almost 2 years ago in Improvement 0 Gathering interest