Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

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Improvement

Showing 270 of 421

Ability to choose and exclude specific type of appointments.

Cranford Medical Centre (E85052) | For appointment reminders, they do not like that they cannot exclude specific type of appointments e.g. telephone appointments. This is because they prefer a time period of 9 to 11am or 11 to 1pm as opposed to ex...
over 1 year ago in Improvement 0 Gathering interest

Automatic updates on SystmOne of every action in PATCHS in real time

They would like automatic updates on SystmOne of every action in PATCHS in real time. For example, if a staff member has updated something on PATCHS or a message has been sent to a patient until their PATCHS consultation is completed.
over 1 year ago in Improvement 0 Gathering interest

Assign templates to individual staff members

Assign templates to individual staff members
over 1 year ago in Improvement 0 Gathering interest

Prevent duplicate appointments by advising patients that they don't need to ring surgery as well if they have sent a patch

Patients have been sending a patch asking for an appointment one day and then been calling the next morning asking reception to book them an appointment too. On a couple of occasions this has led to the care co-ordinators and reception teams not r...
over 1 year ago in Improvement 0 Gathering interest

Friends and family feedback

We appreciate that the friends and family feedback is anonymous, it does not seem right that we cannot respond. It would be better that we could reply by making a comment and maybe asking the patient to make contact so we could address any issue f...
over 1 year ago in Improvement 0 Gathering interest

Option of "can reply" instead of "needs reply"

When sending out bulk text messages with information such as: flu clinic. Giving patients the option to reply with the word DECLINE or PHARMACY- then code as such. Therefore, only patients that reply appear in the bulk messaging inbox, not everyon...
over 1 year ago in Improvement 0 Gathering interest

No option to add stress as a problem in triage

No description provided
over 1 year ago in Improvement 0 Gathering interest

My Health ability to have own questionnaires available

We would like to be able to have our own questionnaires available for patients to complete via My Health rather than just the static Patchs own list.
over 1 year ago in Improvement 0 Gathering interest

Message templates being shown only to admin users not ALL users

All users are able to create and edit templates and we would like to restrict this so that Practice created templates are uniform and can be aware what is being sent
over 1 year ago in Improvement 0 Gathering interest

Adding bulk messages to personal messages

Bulk messages will show if saved to the clinical system but if you view their personal record it does not show here which would be useful so all users can see a full history
over 1 year ago in Improvement 0 Gathering interest