Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

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Remove "Completed by" feature

Our practice use patchs in a way where they get triaged the next working morning by the doctor, however, we save them to patient records the day before. We then get a lot of patients calling up saying that there request has been completed by [inse...
over 1 year ago in Improvement 0 Gathering interest

Allow demand management for the “Other” button

We would to have the ability to turn off new and ongoing health problem requests whilst still being able to let through requests for appointments such as routine monitoring blood tests, routing LTC reviews, cervical smears etc. At the moment we ar...
over 1 year ago in New feature 0 Gathering interest

More Advanced reporting on the appointment link - How many sent, what slot types sent out, etc.

We are very new to PATCHS, almost one month after going live with clinical triage. We are now in the fact-finding stage and attempting to measure demand/capacity as well as the suitability of PATCHS. The clinical directors and I believe this infor...
over 1 year ago in  0 Gathering interest

Set up a separate Bulk message only template category

Advised that if practices free texts a message to a patient to be sent in the body of the SMS/email it goes in the body, If a practices use a message template in bulk messages to send an SMS/email to patients even generic messages e.g. "You are du...
over 1 year ago in Improvement 0 Gathering interest

In reports section can it state the closing time of patch's.

This would be helpful for our surgery data that we collect.
over 1 year ago in Improvement 0 Gathering interest

the ability to pin frequently used message templates so you don't have to search

Either the ability to pin or favourite the most used message templates, or even the most frequent one is suggested automatically at the top, to save time on searching.
over 1 year ago in New feature 0 Gathering interest

Allow patients to request just acute meds via Patchs

As a GP practice I want to allow patients to submit only requests for acute medication via Patch (repeats to be made via PFS) so that patients submit medication requests in the correct way.
over 1 year ago in Improvement 0 Gathering interest

Add things to patient record live, rather than having to wait for the reply required

When someone submits a PATCHS request, if we then message them back to book them in for example, until the patient replies nothing saves to their record. Would be good if everything saved anyway regardless of whether or not the patient has replied.
over 1 year ago in New feature 0 Gathering interest

Self book links - Order by availability NOT alphabetically

When a patient clicks on an appointment link that is sent out to them, they are presented with a list of all clinicians offering a particular slot type. However, the list presented to the patient is sorted in alphabetical order RATHER than by avai...
over 1 year ago in Improvement 0 Gathering interest

Refresh of patients in emis when info from Patchs saved to system

when you save a text message response or Florey from a patient in accurx, if you have that patient open in emis a yellow bar pops up alerting you that there is new information and would you like to reload the patient. This also happens if somebody...
over 1 year ago in Improvement 0 Gathering interest