Patchs Ideas Portal

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  2. Suggest ideas for how Patchs could be improvedđź’ˇ

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Wording to be changed or flexi hours/day in the message to the patient after they have submitted your request

Number of working hours after which the patient should call the practice if they haven't received a response from you (e.g. 24 hours)* We would like to have flexi to change this to hours or days and also flexi with the wording instead of numeric
about 2 years ago in Improvement 0 Gathering interest

Audible patient message notifications in the Patchs menu and toolbar

As a Patchs practice staff user I would like to be able to set the patient message notifications shown in the Patchs menu and toolbar To make a noise when a message comes in for me To better alert me to new messages
about 2 years ago in Improvement 0 Gathering interest

Graphical reporting and slicing of patient feedback

It would be easier to analysis the feedback graphically eg pie chart on rating, or time series. It would be helpful to be able to slice the data on age and time frames.
about 2 years ago in New feature 0 Gathering interest

Ability to use language translate in email and SMS messages sent to patients

As a PATCHS practice staff user At a PATCHS practice with PATCHS Translate enabled When I trigger PATCHS to send an email or SMS message to a patient Via e.g. an outbound message or response to a request Then I would like to be able to select a la...
about 2 years ago in New feature 0 Gathering interest

Increase number of sessions on demand management / request limits

As a PATCHs practice admin user I would like to be able to set more than 6 demand management slots in a day To better set the level to demand I want coming in throughout the day
about 2 years ago in Improvement 1 Gathering interest

Ability to prevent patients from skipping default optional questions

As a PATCHS practice staff user I would like to be able to update the default skippable/optional request questions To not be skippable/optional To make sure patients give as much information as possible
about 2 years ago in Improvement 3 Gathering interest

To be able to search by carer

Some of our care homes have registered as carers so would be useful to be able to search by carer and see the requests submitted
about 1 year ago in Improvement 0 Gathering interest

The PDS link (for mismatches) should link to the specific patient

Currently if the details do not match the PDS there is a yellow warning banner with a link which just goes to NHSE page explaining what PDS is. This is silly - it should point to the specific patient spine details so we can compare with the EHR
about 1 year ago in Improvement 0 Gathering interest

Staff Member Activity Report

The practice would like some visibility on staff performance within PATCHS, visible to the practice Admin. They are looking for information such as : How many requests have each of my staff completed/handled/forwarded each month? Has this number g...
about 2 years ago in New feature 0 Gathering interest

Ability to select which attachments submitted by the patient are saved to clinical record

As a PATCHS practice staff user When saving a patient request to the clinical system I would like to be able to select which attachments added by the patient should be saved alongside it So that unsuitable attachments do not get saved to the clini...
about 2 years ago in Improvement 0 Gathering interest