Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

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Clinical Inbox to show at the top of Group Inboxes

As a Patchs staff user I want the clinical inbox to be listed towards top of inbox dropdown regardless of names of other group inboxes so that I can navigate to new clinical requests more easily
10 months ago in Improvement 0 Gathering interest

When clinician makes the triage decision, a standard SMS message could be auto sent to the patient with updated decision. Rather than having to send message manually.

No description provided
over 1 year ago in Improvement 0 Gathering interest

View sent appointment reminders

Very helpful when dealing with complaints related to DNA appointments or when testing new reminders.
10 months ago in New feature 0 Gathering interest

Switch off patient feedback gathering

The practice would like the ability to switch off patient feedback gathering within Patchs. Their reasoning is that they gather feedback with other software packages, and do not like having to try and tabulate feedback from multiple sources. They ...
over 1 year ago in New feature 0 Gathering interest

Can you add a different coloured flag for home visit requests

No description provided
over 1 year ago in Improvement 0 Gathering interest

Ability to print Patchs request or save in pdf file format

St. Georges Medical Centre (E83020) | The ability to print a Patchs request or save in .pdf file format.
over 1 year ago in Improvement 0 Gathering interest

SMS Usage reports

Provide practice and PCN level reporting on SMS usage. Particularly how many are sent and segments used for all messages I have attached an example from Mjog dashboard reports, which we can use to support or practices.
over 1 year ago in Improvement 0 Gathering interest

Suggestion for Enhancing Appointment Reminders and Post-Appointment Messages

I would like to propose an enhancement to our current PATCHs system that I believe would greatly benefit our communication with patients. Specifically, it would be very useful if we could have the ability to add custom text to appointment reminder...
11 months ago in New feature 0 Gathering interest

Ability to limit or restrict patient's ability to put in Patchs

We would like to be able to limit the number of Patchs certain patients can submit within a certain period of time and, with some patients restrict entirely. I understand that we can change registration status to stop Patchs recognising the patien...
almost 2 years ago in Improvement 0 Gathering interest

Include Usage Report in ICB Reporting Portal

As a PATCHS ICB user I want to be able to access PATCHS usage data so that I can more easily understand how patients and practices are utilising online consultations and massaging
almost 2 years ago in Improvement 0 Gathering interest