Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

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Improvement

Showing 272 of 423

Ability to send self-book appointment invites for slots filtered by staff member

As a PATCHS practice staff userWhen I send a self-book appointment invite to a patientI would like to be able to filter the slots the patient can choose from by the staff member they're withSo that I can get them to book slots with myself (or some...
almost 2 years ago in Improvement 1 In development

Stop patients raising an admin request when it is a clinical request

We've observed that patients are exploiting a workaround when all clinical appointments are fully booked by using the 'Admin' request option. While we recognize that there may be instances where a medical concern arises, utilizing the 'Admin' requ...
over 1 year ago in Improvement 1 Gathering interest

Send bulk messages using NHS number only

As a GP practice I want to be able to send bulk messages using just a list of patient NHS numbers so that I can more easily send bulk messages
over 1 year ago in Improvement 0 Gathering interest

Verify patients' phone number using SMS when they use PATCHS

Currently when a patient uses PATCHS their email address is verified via a secure link. It would be good if the same could also be done for their mobile phone number using SMS.
almost 2 years ago in Improvement 0 Gathering interest

Enable paragraphs / line breaks on message templates

The inability to have paragraphs within templates greatly reduces it's usefulness. If I want to send a list of links to a patient for instance (e.g. physiotherapy advice or mental health resources) it turns into a mess when I load the template. It...
11 months ago in Improvement 0 Gathering interest

Moving questions up and down the order when editing a questionnaire or question set

Currently you are unable to change the order of questions when making/editing a questionnaire, for example if I have made a questionnaire that is 10 questions long, then I want to add another question between question 3 and 4, I have to essentiall...
over 1 year ago in Improvement 0 Planned

Consent forms

It would be very useful to enable the creation of digital consent forms such as those available in systemOne Connect. These can be sent to the patient in advance of the procedure listing the risks and benefits of the procedure with the option for ...
12 months ago in Improvement 0 Gathering interest

Filter awaiting response and completed inboxes by assigned user, completed by user, and completed date/time

As a PATCHS staff user I would like to be able to filter the awaiting response inbox by the user the request is assigned to And the completed inbox by the user the request was assigned to, the user who completed the request, and / or the date/time...
over 2 years ago in Improvement 0 Gathering interest

Appointment booking and selection change

Patient can’t see which site they are booking the appointment until when they select the date. To solve this patient should be able to select the site first and then the appointment date and time going forward booking.
over 1 year ago in Improvement / New feature 0 Gathering interest

Please change wording on availability question

**If there are times you’re unavailable for your practice to contact you, please put them here. (Optional) THIS SHOULD READ " If there are times you’re unavailable for an appointment, please put them here"
about 1 year ago in Improvement 2 Gathering interest