Patchs Ideas Portal

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Improvement

Showing 270 of 421

Increase character limits for Log-in message and Custom Close messages.

Log-in page message is currently restricted to 300 characters, custom close to 200 characters. The practice would like more room to give patients important information and help explain why requests are sometimes closed when capacity is full. They ...
6 months ago in Improvement 0 Planned

Verify patients' phone number using SMS when they use PATCHS

Currently when a patient uses PATCHS their email address is verified via a secure link. It would be good if the same could also be done for their mobile phone number using SMS.
almost 2 years ago in Improvement 0 Gathering interest

Attachments for message templates

When creating a message template you should have an option to allow attachments to be sent with the that template like documents, images and other files like you can for manually typed messages currently. These should not be specific to particular...
almost 2 years ago in Improvement 0 Gathering interest

Please change wording on availability question

**If there are times you’re unavailable for your practice to contact you, please put them here. (Optional) THIS SHOULD READ " If there are times you’re unavailable for an appointment, please put them here"
10 months ago in Improvement 2 Gathering interest

Changing inbox settings for patient requests

When a patient is submitting a PATCHS request, could the practice determine what inboxes they automatically get filed into? For example, if a patient is wanting a sick note can have it automatically file into the sicknote inbox? Instead of us havi...
7 months ago in Improvement 1 Planned

Ability to send self-book appointment invites for slots filtered by staff member

As a PATCHS practice staff userWhen I send a self-book appointment invite to a patientI would like to be able to filter the slots the patient can choose from by the staff member they're withSo that I can get them to book slots with myself (or some...
over 1 year ago in Improvement 1 In development

Separate automatic message completion timings for certain questionnaires e.g. home blood pressure (BP) monitoring

Currently, practices can set a single automatic message completion time that applies to all messages they send. However, you may wish them to be different so that patients have longer to complete certain questionnaires e.g. the 4 or 7 day BP quest...
about 1 year ago in Improvement 1 Gathering interest

Stop patients raising an admin request when it is a clinical request

We've observed that patients are exploiting a workaround when all clinical appointments are fully booked by using the 'Admin' request option. While we recognize that there may be instances where a medical concern arises, utilizing the 'Admin' requ...
about 1 year ago in Improvement 0 Gathering interest

Send bulk messages using NHS number only

As a GP practice I want to be able to send bulk messages using just a list of patient NHS numbers so that I can more easily send bulk messages
about 1 year ago in Improvement 0 Gathering interest

'Send Reply to' change the default inbox

Whilst the ability to choose a reply inbox is excellent, we would like to be able to change the default reply location to something other than individual personal inboxes. Whilst I understand that this can be changed before you send each message, ...
about 1 year ago in Improvement 0 Gathering interest