Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

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Improvement

Showing 270 of 421

Remove "Completed by" feature

Our practice use patchs in a way where they get triaged the next working morning by the doctor, however, we save them to patient records the day before. We then get a lot of patients calling up saying that there request has been completed by [inse...
over 1 year ago in Improvement 0 Gathering interest

Set up a separate Bulk message only template category

Advised that if practices free texts a message to a patient to be sent in the body of the SMS/email it goes in the body, If a practices use a message template in bulk messages to send an SMS/email to patients even generic messages e.g. "You are du...
over 1 year ago in Improvement 0 Gathering interest

In reports section can it state the closing time of patch's.

This would be helpful for our surgery data that we collect.
over 1 year ago in Improvement 0 Gathering interest

Allow patients to request just acute meds via Patchs

As a GP practice I want to allow patients to submit only requests for acute medication via Patch (repeats to be made via PFS) so that patients submit medication requests in the correct way.
over 1 year ago in Improvement 0 Gathering interest

Self book links - Order by availability NOT alphabetically

When a patient clicks on an appointment link that is sent out to them, they are presented with a list of all clinicians offering a particular slot type. However, the list presented to the patient is sorted in alphabetical order RATHER than by avai...
over 1 year ago in Improvement 0 Gathering interest

Refresh of patients in emis when info from Patchs saved to system

when you save a text message response or Florey from a patient in accurx, if you have that patient open in emis a yellow bar pops up alerting you that there is new information and would you like to reload the patient. This also happens if somebody...
over 1 year ago in Improvement 0 Gathering interest

Allow clinicians to reply by voice message. Transcript added to patches

Improves efficiency - transcribed speaking rather than typing. Patients can hear the clinician recorded reply.
over 1 year ago in Improvement 0 Gathering interest

Include the template subject in body of SMS/email message

When sending template messages to patients (as a link to view/answer the message in Patchs), include the template subject in the body of the SMS/email so that patients see what the message is about.
over 1 year ago in Improvement 0 Gathering interest

Notify patient if status set to Not Registered and/or Deleted

Currently, the only way that a patient is notified that they have registered for the incorrect practice is bya) The patient submitting a request.b) The practice then selects Not Registered as the status within the requestc) The practice then Rejec...
over 1 year ago in Improvement 0 Gathering interest

fit note questionnaire - please add in question 'have you provided your employer with a self certificate?'

we waste a lot of time asking this question when patients submit a request
over 1 year ago in Improvement 0 Gathering interest