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Status Gathering interest
Categories Improvement
Created by Guest
Created on Jan 9, 2024

Notify patient if status set to Not Registered and/or Deleted

Currently, the only way that a patient is notified that they have registered for the incorrect practice is by
a) The patient submitting a request.
b) The practice then selects Not Registered as the status within the request
c) The practice then Reject the request.

However if the patient has not submitted requests there is no automated messaging to the patient to advise them they have registered for the wrong practice.
This practice advised it is not their responsibility to contact the patient regarding this, and as they are not their patient they shouldn't be contacting them at all.

If the practice then delete the patient account, the patient is not notified of this or provided with reasoning.

Proposition is
a) If patient status is equal to Not Registered and then Deleted then an automated e-mail is sent to the patient advising them of this and that they will no longer be able to log in to that practice.
or
b) If patient status is set to Not Registered an automated e-mail is sent to the patient advising them to check they have registered for the correct practice and how to transfer their Patchs account to the correct practice.

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