Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

ADD A NEW IDEA

Improvement

Showing 270 of 421

Close Patchs accounts of deceased patients

(This has been raised with Patchs team within our ICS feedback group but I just would like it logged here too) A patient is currently marked as deceased in EMIS on 19.3.24 and accepted by PCSE on 22.3.24 and marked as deceased on the PDS . There i...
about 1 year ago in Improvement 0 Gathering interest

Email to patchs admin when gateway fails

I would like if patchs could generate an email message to be sent to the patchs admin users when there is an issue with the gateway.
about 1 year ago in Improvement 0 Gathering interest

landing page

We need a greater word limit on the landing page. At least triple what we currently have
about 1 year ago in Improvement 0 Gathering interest

Improve visibility of 'Transfer existing Patchs account to new GP surgery' link

N85020 St Catherines Surgery passed on feedback from their patients that some did not realise the current link was clickable. Ideally they would like the link to have a border around it, or look more like a 'clickable button'.
about 1 year ago in Improvement 0 Gathering interest

Patchs Translate - ability to translate free text responses from Topic AI questionnaires

Currently Patchs Translate translates most information from additional questionnaires sent to patients via default Topic AI questionnaires. However it does not translate the free text responses, causing the practice to need to copy each answer out...
about 1 year ago in Improvement 0 Gathering interest

Automatically move repeats/med3/admin requests to specified inbox/team

Instead of going to unassigned, requests marked as repeat requests or admin requests should be able to be auto-assigned to a specific usergroup, reducing the need to move requests manually to a perticular team to deal with.
about 1 year ago in Improvement 1 Gathering interest

Minimum character limit - Decrease from 5 (too high)

Whilst there are a number of reasons why I believe the minimum character limit was increased to 5 with a view to encouraging fuller/detail-rich responses, there are a number of reasons why 5 is too many. Particularly, questions that are not releva...
about 1 year ago in Improvement 0 Gathering interest

Disable/Enable non-urgent signposting messages

At the moment, you can either enable or disable Signpost AI. We would like to add a further configuration option so that we are able to select which of the 3 types of messages are enabled. (Emergency, Urgent or Non-urgent) This is because we have ...
about 1 year ago in Improvement 0 Gathering interest

Show when PATCHS is closed on the Unassigned Inbox screen

Hi, it would be useful for our team if they could see when PATCHS has closed due to demand limits being reached. This is available to patients on the Practice PATCHS landing page. If the same information could be added to the top of the Unassigned...
about 1 year ago in Improvement 0 Gathering interest

Patients should not be able to change their demographics once registered

We have had couple of instances where patients have used someone else's digital account (with permission) and changed the name and dob but the NHS number remains the same. This has led to information being stored in one record but both patients ha...
about 1 year ago in Improvement 0 Gathering interest