Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

ADD A NEW IDEA

Improvement

Showing 272 of 423

When requesting Admin/Med Requests remove "Does [patient] have any of the following symptoms?

Feel this is not required for a admin/medication request, some patients don't actually read the message and click Yes so a medication request does get red flagged and when we contact them they said they click it accidentally, we get a quite few!
about 1 year ago in Improvement 0 Gathering interest

A Font that is legible for PATCHS (admin and clinicians)

Both Clinician and Admin staff spend their entire day looking at PATCHS, therefore the font. This causes a lot of eye straining which becomes a problem, specially as we helping patient with their health. The articles below delves deeper, explainin...
about 1 year ago in Improvement 0 Gathering interest

include mfa secret code as an alternative option to the QR code

We do not provide our staff with mobile phones so some of our staff refuse to use their mobile phones for work purposes e.g. multi-factor authentication. We would like to force all staff to turn on multi-factor authentication but can't do so becau...
about 1 year ago in Improvement 0 Gathering interest

The ability to hide certain slot types so they are not visible to the patient

We use some slots in GPs clinics for info, psd requests etc, the patients are seeing this and thinking they have got an appointment. We have switched off the the text reminders for these slots but if they go in to PACTHS they can see it and think ...
about 1 year ago in Improvement 1 Gathering interest

Close Patchs accounts of deceased patients

(This has been raised with Patchs team within our ICS feedback group but I just would like it logged here too) A patient is currently marked as deceased in EMIS on 19.3.24 and accepted by PCSE on 22.3.24 and marked as deceased on the PDS . There i...
about 1 year ago in Improvement 0 Gathering interest

Email to patchs admin when gateway fails

I would like if patchs could generate an email message to be sent to the patchs admin users when there is an issue with the gateway.
about 1 year ago in Improvement 0 Gathering interest

landing page

We need a greater word limit on the landing page. At least triple what we currently have
about 1 year ago in Improvement 0 Gathering interest

Improve visibility of 'Transfer existing Patchs account to new GP surgery' link

N85020 St Catherines Surgery passed on feedback from their patients that some did not realise the current link was clickable. Ideally they would like the link to have a border around it, or look more like a 'clickable button'.
over 1 year ago in Improvement 0 Gathering interest

Patchs Translate - ability to translate free text responses from Topic AI questionnaires

Currently Patchs Translate translates most information from additional questionnaires sent to patients via default Topic AI questionnaires. However it does not translate the free text responses, causing the practice to need to copy each answer out...
over 1 year ago in Improvement 0 Gathering interest

Automatically move repeats/med3/admin requests to specified inbox/team

Instead of going to unassigned, requests marked as repeat requests or admin requests should be able to be auto-assigned to a specific usergroup, reducing the need to move requests manually to a perticular team to deal with.
over 1 year ago in Improvement 1 Gathering interest