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One of the biggest issues that we face as a network is reporting. The current reporting functionality is very basic and barebones. There are a number of core features that completely lack any kind of reporting, e.g. appointment booking links or TOPIC AI triggers.
In order for PATCHS to be considered a long-term solution, particularly with a view to the modern general practice model for total triage, we need access to these higher-level reports that are surely being collected by PATCHS Health on the backend (I cannot believe that no data is being collected on the number of appointment links sent out or the number of answered/rejected topic AI questionnaires).
We need data to make informed decisions and guide evidence-based improvement.
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Gathering interest
Thank you very much for your suggestion.
We noticed it's quite similar to another one we received, so we've combined them to help highlight the demand for this change.
We really appreciate your input. It helps us make Patchs better for everyone.
Kindest regards,
The Patchs Team