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Status Gathering interest
Categories New feature
Created by Guest
Created on Aug 9, 2023

RELATED IDEAS

Bypass demand limit for patients with accessibility issues

Would there be able to be a toggle on a patients patchs record that would allow them to submit a request irrespective of if the demand limit has been met for that day or not.

We have some patients that are deaf etc that can't call us wouldn't be able to contact us any other way than online. The demand limits being met for the day would prevent the patient from contacting us at all, it would be nice to allow then to contact us any time with a togglable permission for them, selected by the practice on an individual basis

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1 MERGED

Override request limits

Merged
We use a request limit in order to manage demand on PATCHS, however, this does not take into account those patients who cannot contact us any other way e.g. deaf patients, or other reasonable adjustments such as anxiety etc. It would be good if we...
5 months ago in New feature 1 Gathering interest
1 MERGED

Allow vulnerable patients access to log a clinical request even when the message cap is reached

Merged
Provide a list of patients access to log clinical requests via PATCHs outside of the request cap. These patients would be the ones who had trouble using the telephone, e.g. those with problems with hearing or speech. The list of patients could be ...
7 months ago in New feature 1 Gathering interest