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Status General Availability
Categories Improvement
Created by Guest
Created on Jun 4, 2023

RELATED IDEAS

Retrieve downloaded files for patients that haven't been linked to an account

They would like a way to retrieve downloaded files and photographs sent by patients that haven’t been linked to an account. This surgery had a receptionist that downloaded everything without linking the patient to an account first and when they went onto SystmOne, the downloaded photos weren’t there. They didn't know they were lost because they could see it on PATCHS and action it from there, assuming they were already in SystmOne.

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  • Admin
    PATCHS ideas
    Reply
    |     Sep 30, 2024

    Thank you for your suggestion.

    Any time a patient, with or without an account or linked to their clinical record, submits an attachment that file is saved in Patchs and only removed at your request. The attachment should still be available on the request the patient submitted it on, that can be found from their patient details page linked to from searching for the patient on the patient list page.

    If you need a hand with this, just let us know, and we'll guide you through it.

    Kindest regards,
    The Patchs Team