Patchs Ideas Portal

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On feedback question- don't ask patient how was their experience of the Practice today as they did not have an experience necessarily- just with Patchs which is already asked. thanks.

Should be easy to do- just take out the question or don't ask how experience was that day.
about 1 year ago in Improvement 0 Gathering interest

Reporting on booking links - conversion and still to book

I would like a report to show the number of booking links sent in a time period, how many resulted in a booking after what time period and which ones are still to book. For any still to book, I would like to filter to the slot type/clinic type to ...
about 1 year ago in New feature 0 Gathering interest

Allow patients to re-subscribe to appointment reminders

Allow patients to re-subscribe to appointment reminders without having to do this via Support
over 1 year ago in Improvement 0 Gathering interest

Add Features Enabled Report to Place Dashboards

As a Place reporting user I would like a 'Features Enabled' report so that I can understand which features are available and in use at practices.
over 1 year ago in New feature 0 Gathering interest

Show the role of the person who is responding to a request as well as their name

Show the role of the staff user who is responding to a request so that patients don't get confused when several staff members respond.
almost 2 years ago in Improvement 0 Gathering interest

Change the default date ranges for the feedback reports

Every month we have to submit friends and family test data for the last calendar month. At the moment there are predefined date filters of last 12 months, ...12 weeks, ... 14 days. None of these are ideal for our submissions, so we have to amend t...
about 1 year ago in Improvement 1 Gathering interest

Add AI explainability tool

Add AI explainability tool to show which parts of the request indicated it was e.g. urgent
almost 2 years ago in New feature 0 Gathering interest

Flag on Inbox when a patient has multiple open requests.

As a Patchs staff user who is reviewing and responding to a patient request I want to see when the patient has other open requests. (on the inbox list and on the request details page) So that our team can review and respond to PATCHS messages as e...
about 1 year ago in New feature 0 Gathering interest

Detailed patient feedback friends and family report

Current report just shows the stats. Can we please build the report to advise not only the stats but also the comments datewise?
about 1 year ago in Improvement 1 Gathering interest

Ability to edit pre-set message templates

They would like to be able the option to remove the informal ā€˜Hi (first name of patient)ā€™ when sending template messages to patients as they would prefer Mr/Mrs/Miss/Ms.
almost 2 years ago in Improvement 1 Gathering interest