Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

ADD A NEW IDEA

New feature

Showing 127

Delay in patient satisfaction questionnaires being sent, to be sent 48 hours after request or configurable for the practice.

The practice would prefer them to be sent 48 hours after PATCHs submission so patient is also scoring based on practice response and not just their feedback on the PATCHs system
about 1 year ago in New feature 0 Gathering interest

a search by key word such as 'asthma' for questionnaire's sent or responses received.

Being able to search by key word would be beneficial when trying to recover completed PATCHs.
over 1 year ago in New feature 0 Gathering interest

Allow demand management for the “Other” button

We would to have the ability to turn off new and ongoing health problem requests whilst still being able to let through requests for appointments such as routine monitoring blood tests, routing LTC reviews, cervical smears etc. At the moment we ar...
over 1 year ago in New feature 0 Gathering interest

the ability to pin frequently used message templates so you don't have to search

Either the ability to pin or favourite the most used message templates, or even the most frequent one is suggested automatically at the top, to save time on searching.
over 1 year ago in New feature 0 Gathering interest

Add things to patient record live, rather than having to wait for the reply required

When someone submits a PATCHS request, if we then message them back to book them in for example, until the patient replies nothing saves to their record. Would be good if everything saved anyway regardless of whether or not the patient has replied.
over 1 year ago in New feature 0 Gathering interest

Configure AI tools to detect pre-defined symptoms and alert practice

Site have requested this functionality in order to easily identify patients reporting a particular set of symptoms and adjust the urgency accordingly for easy visibility Practices will benefit from this by being able to quickly identify any sympto...
over 1 year ago in New feature 0 Gathering interest

Add option to test API connection in Patchs

With the introduction of Appointment Reminders and Appointment Self-booking, the setup for the EMIS API for Patchs is becoming more common but we are often unable to confirm if the API is working successfully, even if the set-up steps have been fo...
over 1 year ago in New feature 0 Gathering interest

option to turn off patchs when x number of requests in the GP inbox rather than the number coming into the system per day

at present we can set up patchs to turn off after x number of requests over a time period - could there be a function to do this if an inbox reaches a certain number (GP inbox) - currently we will do this manually depending on demand on the day, w...
over 1 year ago in New feature 0 Gathering interest

Different options for clinical consultations

When patients submit a clinical consultation, could you please a a function so they can select what their consultation is regarding. Example, mental health, cough, minor skin problems, etc. Then have the ability to turn on and off each area. Examp...
over 1 year ago in New feature 0 Gathering interest

Show feedback rating on practice website

Ability to show some sort of badge/widget on the practice website which shows the recent average star rating from Patchs feedback
over 1 year ago in New feature 0 Gathering interest