Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

ADD A NEW IDEA

New feature

Showing 127

Nominating Pharmacy

Patients would like to nominate their chosen pharmacy where their prescription can be assigned for delivery or pickup after registering to patchs. Currently there is not an option for this on PFS apart from requesting medication.
over 1 year ago in New feature 0 Gathering interest

Suggestion for Enhancing Appointment Reminders and Post-Appointment Messages

I would like to propose an enhancement to our current PATCHs system that I believe would greatly benefit our communication with patients. Specifically, it would be very useful if we could have the ability to add custom text to appointment reminder...
8 months ago in New feature 0 Gathering interest

Show online/offline statuses of staff users when making assignments, choosing inboxes etc

As a Patchs staff userWhen I am assigning a request to an inbox, assigning a task to an inbox etcThen I would like to see which of those users (for personal inboxes) are currently online or offlineTo allow me to assign requests to individuals who ...
over 1 year ago in New feature 0 Gathering interest

Report showing patient verification status

As a Patchs staff user I want to see a report for all patients that shows their verified/unverified status so that I can understand which registered patients require verification.
over 1 year ago in New feature 0 Gathering interest

Staggered Bulk Messages - the ability to revoke the whole uploaded csv file or individual patients from it.

The ability to revoke the whole uploaded csv file or individual patients from it for a staggered bulk message would prove very useful for when a patient has died or left the practice as we wouldn't want them to receive a message. For practices / P...
9 months ago in New feature 0 Gathering interest

Attachment via Bulk SMS for newsletter

Attachments via Bulk SMS to be available for information such as newsletters.
over 1 year ago in New feature 0 Gathering interest

Switch off patient feedback gathering

The practice would like the ability to switch off patient feedback gathering within Patchs. Their reasoning is that they gather feedback with other software packages, and do not like having to try and tabulate feedback from multiple sources. They ...
over 1 year ago in New feature 0 Gathering interest

a one time urgent message for patients when an emergency

An example was today's global computer outage when having a message on the front of Patchs (when a patient logs in or accesses the triage questions) would have been helpful to explain the situation and how to respond. We changed the fixed message ...
10 months ago in New feature 0 Gathering interest

hide patient request from view

Having the ablity to hide patchs requests from view on patchs account, we are using patchs as our digital triage and need an option to hide from view on patient patients acount requests when something confidential has been submitted in order to st...
10 months ago in New feature 0 Gathering interest

DNA tick box within the triage decision

Currently there is not an option on Admin or Clinicians triage decision to select DID NOT ATTEND (DNA). This is causing a difference of opinion in how we them close the request and save to the clinical system correctly, as there has not been a con...
10 months ago in New feature 0 Gathering interest