Patchs Ideas Portal

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Improvement

Showing 270 of 421

Show the role of the person who is responding to a request as well as their name

Show the role of the staff user who is responding to a request so that patients don't get confused when several staff members respond.
over 1 year ago in Improvement 0 Gathering interest

Only include 'Active' rota types on appointment booking list

when sending a patient a self-booking link, the options of the rota types show deactivated rotas as well as active. Please can it only show active rotas otherwise, the list is very long and confusing.
7 months ago in Improvement 1 Gathering interest

Can we amend the initial request question set?

When a patient is making a new clinical request, can we have access to change this questionnaire? Maybe to have a routine appointment questionnaire, and an on-the-day urgent questionnaire?
7 months ago in Improvement 1 Gathering interest

Be able to use emis dummy patients in Patches for staff training and familiarisation

Use dummy patients in the clinical system for training in Patches
7 months ago in Improvement 1 Gathering interest

FFT responses to reflect FFT questions

When reporting on CQRS it is difficult to work out which is Very likely, likely, Neither likely or unlikely etc
7 months ago in Improvement 1 Gathering interest

International number format

We are a university student practice with a huge international patient cohort. Quite a few patients of ours are struggling to register with Patchs as they only have an international number and cannot create an account - this is causing problems wi...
7 months ago in Improvement 1 Gathering interest

Ability to edit pre-set message templates

They would like to be able the option to remove the informal ā€˜Hi (first name of patient)ā€™ when sending template messages to patients as they would prefer Mr/Mrs/Miss/Ms.
over 1 year ago in Improvement 1 Gathering interest

Questionnaire message to patients

At the end of the questionnaire the patient is advised we will respond and to call us if they have not heard from us within allocated time - we do not need this message on a questionnaire and after contacting the service desk it cannot be amended/...
7 months ago in Improvement 1 Gathering interest

Edit or remove pre-populated PATCHS questionnaires, PATCHS advice, etc.

PATCHS has multiple pre-existing questionnaires that come as standard, such as the 'Asthma Control Test' Template. I wish to add one additional question to the template. However, this is impossible. The alternative option is to recreate the templa...
7 months ago in Improvement 1 Gathering interest

Temporary patients need to be accessible

We are currently unable to communicate with patients who are only temporarily registered with our practice.
7 months ago in Improvement 1 Gathering interest