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Status Gathering interest
Categories Improvement
Created by Guest
Created on Sep 26, 2024

RELATED IDEAS

Change the text

When sending a text which goes as a link to the patient, the message the patient recieves reads a

Created by joshua.evans3@nhs.net in Patchs Ideas Portal on 26 Sep, 2024s "[surgery] has sent you a message. Please read it ASAP: [link]. If you cannot view the message, please contact [surgery]"

The ASAP leads patients to contact in a panic believing it to be immediately worrying, which can change to annoyance when the patient finds out its to book an appointment or such for something more mundane in their eyes. Requesting that either the sender/surgery or Patchs changes it so that the message doesn't have worrying language.

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