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Status General Availability
Categories Improvement
Created by Guest
Created on Nov 10, 2023

Reword patient confirmation of DOB to read a message

The practice has given feedback that many of their patients have been very concerned by the request to confirm their Date of Birth before reading a message from the practice. As these are unexpected messages to patients that do not have a Patchs account, many patients have assumed a sudden request to type in their Date of Birth is a scam and deleted / reported it.

The practice wonders if there is any rewording that can be made to this DOB confirmation screen to assure patients this is a genuine message


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  • Admin
    PATCHS ideas
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    Sep 30, 2024

    Thank you for your idea! We wanted to let you know that the earlier this year we made updates to the patient confirmation of DoB page to reassure patients using the system.

    If you are still finding patient concerns over the page, please let us know.

    Kindest regards,
    The Patchs Team