Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

ADD A NEW IDEA

All ideas

Showing 18

self book appt date ranges

when sending out a self book appt link. being able to specify a date range would be very helpful, rather than just slot type up to 6 weeks ahead. also patchs being able to check how many appts of that type are available in that date range before y...
almost 2 years ago in Improvement 0 Planned

Links for appointments

We have been informed by the patchs team that when we send links for appointments, we have to have appointments available within the next 7 days . This is not always possible in a GP surgery especially for nurses appointments , as their clinics ca...
11 months ago in Improvement 1 Planned

Send message categories to SMS provider when sending SMS to patients

As a PATCHS staff user When I trigger PATCHS to send an SMS message to a patient Then I would like PATCHS to send the category of the message through to my SMS provider To allow for better reporting on SMS costs
almost 2 years ago in Improvement 0 Planned

Decline codes on messages/bulk messages

iPlato has words you could tag and assign a clinical code to, e.g., 'To decline a vaccination, reply DECLINE.' AccuRx allows you to specify decline settings with a decline message and a decline code. Patchs has nothing comparable to this service. ...
about 1 year ago in New feature 0 Planned

Ability to remove clinic templates and slot types when no longer in use

Currently, we have to contact patchs support with lists of what we want to remove. We are currently trialling different appt systems and processes so our clinic types and slot types are changing constantly. We are now inundated with slot types we ...
over 1 year ago in New feature 0 Planned

Usual GP & branch site - SystmOne

To improve continuity of care. Staff at SystmOne practices can see at a glance who the usual branch site and GP is and assign to them and/or the GP can see themselves. Could appear as: Columns in the inbox for 'usual GP' and 'branch site' taken fr...
almost 2 years ago in Improvement 0 Planned

Set an expiry time on Appointment Self-booking links

We have had a report from a practice that a link that was sent weeks ago could used to book an appointment which was no longer valid due to changes on the practice side. The test patient didn't receive the email saying the appointment hadn't been ...
almost 2 years ago in Improvement 1 Planned

PATCHS mail (additional costs may apply)

As a PATCHS staff user I want to be able to send messages to healthcare professionals in other organisations So that patients can receive the most appropriate care
over 2 years ago in New feature 1 Planned