Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

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Suggestion for Enhancing Appointment Reminders and Post-Appointment Messages

I would like to propose an enhancement to our current PATCHs system that I believe would greatly benefit our communication with patients. Specifically, it would be very useful if we could have the ability to add custom text to appointment reminder...
11 months ago in New feature 0 Gathering interest

Staggered Bulk Messages - the ability to revoke the whole uploaded csv file or individual patients from it.

The ability to revoke the whole uploaded csv file or individual patients from it for a staggered bulk message would prove very useful for when a patient has died or left the practice as we wouldn't want them to receive a message. For practices / P...
11 months ago in New feature 0 Gathering interest

a one time urgent message for patients when an emergency

An example was today's global computer outage when having a message on the front of Patchs (when a patient logs in or accesses the triage questions) would have been helpful to explain the situation and how to respond. We changed the fixed message ...
12 months ago in New feature 0 Gathering interest

hide patient request from view

Having the ablity to hide patchs requests from view on patchs account, we are using patchs as our digital triage and need an option to hide from view on patient patients acount requests when something confidential has been submitted in order to st...
12 months ago in New feature 0 Gathering interest

FACILITY TO HAVE INDEPENDENT MESSAGE TO EXPLAIN PATCHS OPEN BUT NOT FOR EMERGENCIES FOR SET TIME.

Hi, please can you enable a facility in Patchs to be able to place a different message for patients when staff are not present. Eg, "Please note that the practice is now closed and so if your query is urgent please contact 111 or visit A&E". T...
about 2 years ago in New feature 1 Gathering interest

DNA tick box within the triage decision

Currently there is not an option on Admin or Clinicians triage decision to select DID NOT ATTEND (DNA). This is causing a difference of opinion in how we them close the request and save to the clinical system correctly, as there has not been a con...
about 1 year ago in New feature 0 Gathering interest

Physiotherapy - New Role

Is it possible to add a new role of Physiotherapy to PATCHS
about 1 year ago in New feature 0 Gathering interest

Graphical reporting and slicing of patient feedback

It would be easier to analysis the feedback graphically eg pie chart on rating, or time series. It would be helpful to be able to slice the data on age and time frames.
about 2 years ago in New feature 0 Gathering interest

Ability to use language translate in email and SMS messages sent to patients

As a PATCHS practice staff user At a PATCHS practice with PATCHS Translate enabled When I trigger PATCHS to send an email or SMS message to a patient Via e.g. an outbound message or response to a request Then I would like to be able to select a la...
about 2 years ago in New feature 0 Gathering interest

Staff Member Activity Report

The practice would like some visibility on staff performance within PATCHS, visible to the practice Admin. They are looking for information such as : How many requests have each of my staff completed/handled/forwarded each month? Has this number g...
about 2 years ago in New feature 0 Gathering interest