Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improvedđź’ˇ

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

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Improvement

Showing 270 of 421

Update to the 'who's viewing' icon

Display the initials of the person viewing the request alongside the "eye" icon on the inbox view.
5 months ago in Improvement 0 Gathering interest

remove links from text and emails

Patients are reluctant to click links as they thinks they are scams or virus causing so they are missing important information. Please can we have ability to decide at practice level if it warrants a link or not.
almost 2 years ago in Improvement 1 Gathering interest

Change the dropdown menu for triage question 'What are the main topics of this message?' to a SNOMED code selector

1. To provide more topics available to choose from. 2. So the SNOMED codes can be saved to the clinical system to improve coding.
almost 2 years ago in Improvement 0 Gathering interest

Ability to customise Signposting AI messages shown to patients

As a Patchs practice admin user At a practice with the Patchs Urgency and Signposting AIs enabled I would like to be able customise the signposting messages shown to patients when their request is flagged by the AI as urgent, emergency, or related...
almost 2 years ago in Improvement 0 Gathering interest

On feedback question- don't ask patient how was their experience of the Practice today as they did not have an experience necessarily- just with Patchs which is already asked. thanks.

Should be easy to do- just take out the question or don't ask how experience was that day.
12 months ago in Improvement 0 Gathering interest

Ability to use patient preferred name (from clinical system)

As a PATCHS Staff User I want to use a patients's Preferred Name/Known As Names (from the clinical system) to be used when sending messages to patients in PATCHS So that I can address my patients correctly when using PATCHS
almost 2 years ago in Improvement 0 Gathering interest

Change the default date ranges for the feedback reports

Every month we have to submit friends and family test data for the last calendar month. At the moment there are predefined date filters of last 12 months, ...12 weeks, ... 14 days. None of these are ideal for our submissions, so we have to amend t...
12 months ago in Improvement 1 Gathering interest

Detailed patient feedback friends and family report

Current report just shows the stats. Can we please build the report to advise not only the stats but also the comments datewise?
about 1 year ago in Improvement 1 Gathering interest

Ability to edit and delete tasks

When you save a task, it would be good to be edit and delete them
about 2 years ago in Improvement 0 Gathering interest

Allow patients to re-subscribe to appointment reminders

Allow patients to re-subscribe to appointment reminders without having to do this via Support
over 1 year ago in Improvement 0 Gathering interest