Patchs Ideas Portal

  1. See what we're working on and what's coming soon 🚀

  2. Suggest ideas for how Patchs could be improved💡

  3. Vote on ideas from other users 🗳️

If you need to report a problem or get help using Patchs, please contact the Patchs Support Team on the OneAdvanced Customer Portal or by calling 0330 343 5000.

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Improvement

Showing 272 of 423

Sicknote Requests

When submitting a request for a sicknote could it be separate from other admin requests? As it currently stands patients do not submit enough information and we are constantly replying to patient to request further details. Such as: Is it a new si...
over 1 year ago in Improvement 1 Gathering interest

Do not include message link for 'send in the body' messages

For reply not required messages sent in the body of an SMS/email, where the whole of the message is included in the SMS/email, do not include a link for the patient to read the same message in Patchs.For both free text & advice template messa...
over 1 year ago in Improvement 0 Gathering interest

remove links from text and emails

Patients are reluctant to click links as they thinks they are scams or virus causing so they are missing important information. Please can we have ability to decide at practice level if it warrants a link or not.
about 2 years ago in Improvement 1 Gathering interest

Ability to customise Signposting AI messages shown to patients

As a Patchs practice admin user At a practice with the Patchs Urgency and Signposting AIs enabled I would like to be able customise the signposting messages shown to patients when their request is flagged by the AI as urgent, emergency, or related...
about 2 years ago in Improvement 0 Gathering interest

Ability to edit and delete tasks

When you save a task, it would be good to be edit and delete them
about 2 years ago in Improvement 0 Gathering interest

On feedback question- don't ask patient how was their experience of the Practice today as they did not have an experience necessarily- just with Patchs which is already asked. thanks.

Should be easy to do- just take out the question or don't ask how experience was that day.
about 1 year ago in Improvement 0 Gathering interest

Allow patients to re-subscribe to appointment reminders

Allow patients to re-subscribe to appointment reminders without having to do this via Support
over 1 year ago in Improvement 0 Gathering interest

Show the role of the person who is responding to a request as well as their name

Show the role of the staff user who is responding to a request so that patients don't get confused when several staff members respond.
almost 2 years ago in Improvement 0 Gathering interest

Change the default date ranges for the feedback reports

Every month we have to submit friends and family test data for the last calendar month. At the moment there are predefined date filters of last 12 months, ...12 weeks, ... 14 days. None of these are ideal for our submissions, so we have to amend t...
about 1 year ago in Improvement 1 Gathering interest

Detailed patient feedback friends and family report

Current report just shows the stats. Can we please build the report to advise not only the stats but also the comments datewise?
about 1 year ago in Improvement 1 Gathering interest